Plain-English terms for orders placed with Intelly Solutions. Please read before ordering.
Orders and quotes submitted on this website are requests only. No contract exists until we have issued an invoice and you have paid it. Prices shown online are estimates and exclude GST unless stated.
The minimum order is 10 pieces per brand. Sizes, colours and styles from the same brand count together, so 6 AS Colour tees and 4 AS Colour hoodies meet the minimum, but 6 AS Colour tees and 4 Biz Collection polos do not. Bulk overseas orders have higher minimums, quoted per job.
After checking stock, artwork and pricing we will email an invoice. Payment is by bank transfer. We order garments and book production only once the invoice is paid in full (or the deposit is paid, for bulk orders). Invoices are valid for 7 days, as garment stock and prices can change.
We will send a digital mock-up for your approval. Please check spelling, colours, size and placement carefully. Once approved, we are not responsible for errors in the approved mock-up. Colours on screen may differ slightly from the finished product. You confirm you own, or have permission to use, all artwork, logos and trademarks you supply.
Turnaround times start from the later of payment and artwork approval, and are business days. Express times depend on garment stock and will be confirmed before invoicing. Overseas lead times are estimates and can be affected by shipping and customs.
Because every order is custom made, changes or cancellations can't be accepted once garments have been ordered or production has started. Costs already incurred will be charged.
Garment sizing follows the manufacturer's size charts. Small variations in print position, size and colour are normal in decoration. For large runs, a small number of misprints may occur; we will replace faulty items or credit them.
Please check your order within 7 days of delivery and tell us about any faults with photos. Your rights under the Australian Consumer Law are not affected by these terms.
Freight is charged at cost and shown on your invoice. Risk passes to you on delivery. Pickup is available by arrangement.
We use your details only to process your order and contact you about it. We do not sell your information.